It is possible to exchange a purchased product. A request for a replacement must be sent within 14 days of the date on which the order was placed, following the procedures set out below.
Pursuant to and for the purposes of Legislative Decree no. 206/05, given that the purchase is made remotely, i.e. outside business premises, it is possible to exercise the right of withdrawal within 10 working days of receipt of the goods.
You can make a return for an exchange or refund of one or more purchased items within 14 days of your order delivery.
*Please take note of each item below. Witty will not be liable for any problems arising from requests for returns not made in accordance with the instructions.
Conditions for return
The products must not have been altered and must be returned including all labels and with packaging suitable for storing the product during transport.
All returned products are subject to inspection by Witty and must meet all parameters. Witty reserves the right to refuse the exchange/refund request in cases where the return does not comply with all the terms and conditions set out in our returns policy.
How to make a return
If for any reason you are not satisfied with your purchase, items that meet the return parameters can be returned within 14 days of receiving your order.
Proceed by sending an email to firstname.lastname@example.org following these instructions:
Please indicate in the subject line of the email the order number and the problem encountered (PRODUCT TO BE RETURNED WITH ORDER NUMBER _______).
Please indicate in the body of the email the model of the smartphone with which the problem has occurred.
Describe your motivation in the body of the mail.
Provide a telephone number where you can be contacted.
You will be contacted within 24/48h by our operator to solve the problem.
You will be responsible for the shipping costs and will need to provide us with a tracking number. The company will not be responsible for lost or undelivered returns without identification and traceability.
Prepare the package according to the instructions:
Place the goods in their original packaging.
Send it to us at our operational headquarters.
Via Trionfale 5637
Tel: +39 328 6458775
To the attention of A. Tognoli
notes: Witty Returns
*If the request for return is made more than 14 days after receipt of the order, Witty reserves the right to refuse the exchange/refund request.
The refund is made by crediting the amount through the same payment method used to make the purchase or through a Witty voucher.
In the case of bank transfer, the following data must be provided:
First and last name
Home address, postcode, municipality, province
Bank details (account holder, IBAN)
You will be able to inform us of your preferred method of refund when you are contacted by one of our operators to fulfil your return request.
The time required for refunds differes depending on the refund method chosen:
Bank transfer - within 30 working days.
Paypal - within 7 working days or, if possible, immediate refund.
Witty discount voucher - within 1-2 working days or, if possible, immediately.
Working days are understood to be after the date of receipt of the return.